The basis for assessing a situation as bullying or harassment, conflict or rough and tumble play is developed through study and discussions by staff members in the SSG meetings. Without a good understanding of the situations, adults are often hesitant to act appropriately. This causes frustration among school staff, and the consequences are lower levels of safety for students.
The exposed students are to be protected and under no circumstances should their own potential for change of behavior be discussed there and then. A social saftey net must be established to avoid retaliations after a case has been opened up.
The adults in the school are responsible for intervening in situations of suspected or actual bullying or single episodes of harassment. The staff learns how to approach and act properly in acute situations. The learn how to conduct talks with individual students in cases of suspected or covert bullying. Guidelines for such talks are given in the Staff Handbook, The school is encouraged to establish written and approved procedures and routines, and make them known and used by all staff.
Both the students who bully and the student who is being bullied needs to be talked with, but in clearly different formats and certainly not at the same time.
Staff have opportunities to practice such situations in the SSG meetings, so that they can perform calmly, respectfully yet with the neccessary firmness ely when it happens in real life.
Parents or caregives are to be informed about incidents of harassment or bullying without undue delay. The first confrontational talk / supportive talk with the student alone is usually done by school staff immediately upon discovery, but parents are invited to be involved in the work soon thereafter, preferably within hours rather than days.
Guidelines for such talks are found in the Staff Handbook, and staff members train and role-play these situations in their training.
Depending on the seriousness of the case and the age of the involved students, follow up is planned and usually announced during the first talks with the involved and their parents / caregivers.
Unless the case is dismissed as minor or false at the very start, the school follows each case of bullying untill it is brought to an end. After closure, the extra focus upon the bully or bullies is lifted. There is no expectations that the two parties should be friends, but they should treat eachother respectfully. The exposed student is instructed to inform the staff imediately of any retaliations or any new unpleasant instances.
For schools using the Olweus System for Quality Assurance (OQAS), there are also documentation requirements for the different continuous measures which the school uses to secure the quality in its work against bullying.